Customer Service

My Herbal Life Guarantee

30-DAY MONEY BACK GUARANTEE

My Herbal Life guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. We are confident you will find our products satisfactory in every way. However, if for any reason, you are not completely satisfied with any Herbalife product purchased from us, you may request a refund within 30 days from the date that you receive your the product. Please read "Returns Policy" below for more information.

Delivery / Shipping Information
FAST AND FREE SHIPPING

If your order value is over $100.00 without any promotions then delivery is included. For orders under $100 we charge a modest delivery fee of $7.90. Orders are sent via PBT Couriers and will reach most metropolitan areas within 2-3 days. Auckland orders will arrive within 1-2 business days. If you live in a regional area, your order can take a little longer to reach you.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages however we can assist in the tracking and follow up. Please contact us as soon as possible so that we can help.

Returns & Refund Policy

Should you wish to return or exchange any items, you may do so in accordance with Herbalife’s 30-day money-back guarantee. It is important to be aware that the expense of returning the items will fall on you, unless a different arrangement has been made. For guidance on the return procedure and to discuss any concerns, please reach out to us initially.

You will be required to fill out a Customer Request for Refund form to accompany the returned product(s).

On receipt of the returned product(s), you will be entitled to either a refund for the returned product(s) or we can arrange replacement product(s) - as we will have discussed. The refund can only be processed once the goods have been received so we recommend that you ship the goods back with tracking options to ensure their safe delivery.
If you paid for your order online using a debit/credit card, that same card will be used for the refund. If you paid offline (by online banking), you will need to advise your bank details so that we can process the refund to your bank account. There are no cash refunds on credit card purchases.

Pricing

Prices are stated in NZ dollars and include GST.  These are subject to change without notice.